FIRST CITIZENS BANK

Join A-2-ZWebsolutions and provide customer support for Direct Express, a leading prepaid debit card program for federal benefit recipients. If you enjoy helping customers, solving problems, and working in a fast-paced financial services environment, this opportunity may be right for you. Previous experience in financial services, banking, or prepaid card services is a plus but not required.

What You'll Do

• Answer inbound client calls to address needs ranging from routine balance and transaction questions.
• Utilize available tools and resources to provide timely, accurate resolution.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience.
• Identify cross-sell opportunities and make referrals as appropriate.​
• Strong ability to follow processes and workflows for compliance.
• Outstanding prioritization skills. ​
• Patience and empathy.​
• Skilled and efficient in writing and verbal communication.​
• Professional, knowledgeable, friendly, and eloquent customer service.
• Working knowledge of PC-based software.
• Ability to multitask and use multiple software applications at one time.
• Strong keyboard skills.

Requirements

• Computer that meets current platform requirements
• Windows 11 (fully updated) or an approved operating system
• Intel Core i5 (6th Generation or higher) or equivalent processor
• Minimum 8 GB RAM
• Hardwired high-speed internet connection (Ethernet required)
• Dual monitors may be required depending on the client
• USB noise-canceling headset with microphone
• Webcam required during certification
• Compatible Apple or Android smartphone for multi-factor authentication
• Successful completion of the PC Compatibility Scan

Some client programs require additional security measures, including:

• Federal Criminal Background Check (client requirement)
• A-2-ZWebsolutions Security & Fraud Screening (company requirement)
• Drug Screening (where required by the client)

Why Join A-2-ZWebsolutions?

• Work from home
• Flexible scheduling
• Paid certification opportunities
• Ongoing support and training
• Eligible independent contractors who consistently service 30 hours per week for 90 consecutive days and remain in good standing will be eligible to receive a $250 contractor incentive.
• Career growth opportunities

To show our appreciation for exceptional service, eligible independent contractors may qualify for monthly cash bonuses based on quality, consistency, and client performance metrics.

FISERV UNIVERSAL FRAUD DETENTION SPECIALIST

Join A-2-ZWebsolutions and provide customer support for a leading financial services client. If you have strong communication skills, attention to detail, and enjoy helping customers while protecting them from fraud, this opportunity may be right for you. Experience in financial services or fraud detection is a plus but not required.

What You'll Do

• Verify customer transactions
• Investigate potential fraud
• Assist with chargebacks and disputes
• Provide inbound and outbound customer support
• Document cases accurately and follow security procedures

Requirements

• Computer that meets current platform requirements
• Windows 11 (fully updated) or an approved operating system
• Intel Core i5 (6th Generation or higher) or equivalent processor
• Minimum 8 GB RAM
• Hardwired high-speed internet connection (Ethernet required)
• Dual monitors may be required depending on the client
• USB noise-canceling headset with microphone
• Webcam required during certification
• Compatible Apple or Android smartphone for multi-factor authentication
• Successful completion of the PC Compatibility Scan

Some client programs require additional security measures, including:

• Federal Criminal Background Check (client requirement)
• A-2-ZWebsolutions Security & Fraud Screening (company requirement)
• Drug Screening (where required by the client)

Why Join A-2-ZWebsolutions?

• Work from home
• Flexible scheduling
• Paid certification opportunities
• Ongoing support and training
• Eligible independent contractors who consistently service 30 hours per week for 90 consecutive days and remain in good standing will be eligible to receive a $250 contractor incentive.
• Career growth opportunities

To show our appreciation for exceptional service, eligible independent contractors may qualify for monthly cash bonuses based on quality, consistency, and client performance metrics.

FISERV DEBIT FRAUD DETECTION

Join A-2-ZWebsolutions and provide customer support for a leading financial technology client. If you enjoy helping customers, solving problems, and working in a fast-paced financial services environment, this opportunity may be right for you. Previous customer service or financial services experience is a plus but not required.

What You'll Do

• Assist customers with debit card and banking-related inquiries
• Verify customer information and transactions
• Research and resolve account concerns
• Help identify and prevent potential fraud
• Provide exceptional customer service while following security procedures

Requirements

• Computer that meets current platform requirements
• Windows 11 (fully updated) or an approved operating system
• Intel Core i5 (6th Generation or higher) or equivalent processor
• Minimum 8 GB RAM
• Hardwired high-speed internet connection (Ethernet required)
• Dual monitors may be required depending on the client
• USB noise-canceling headset with microphone
• Webcam required during certification
• Compatible Apple or Android smartphone for multi-factor authentication
• Successful completion of the PC Compatibility Scan

Some client programs require additional security measures, including:

• Federal Criminal Background Check (client requirement)
• A-2-ZWebsolutions Security & Fraud Screening (company requirement)
• Drug Screening (where required by the client)

Why Join A-2-ZWebsolutions?

• Work from home
• Flexible scheduling
• Paid certification opportunities
• Ongoing support and training
• Eligible independent contractors who consistently service 30 hours per week for 90 consecutive days and remain in good standing will be eligible to receive a $250 contractor incentive.
• Career growth opportunities

To show our appreciation for exceptional service, eligible independent contractors may qualify for monthly cash bonuses based on quality, consistency, and client performance metrics.

CARNIVAL CRUISE CUSTOMER SERVICE

Join A-2-ZWebsolutions and provide customer support for Modivcare, a leading provider of non-emergency medical transportation services. If you enjoy helping people, solving problems, and making a positive impact on the lives of others, this opportunity may be right for you. Previous customer service experience is preferred, and healthcare experience is a plus.

What You'll Do

• Serve on the front lines of the guest and Travel Agent partner’s experience.
• Interact with guests and Travel Agent partners via phone, focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise-related items.
• Provide consistent, high-quality support to all guests and Travel Agent partners.
• Research, navigate, and locate answers to guests’ and Travel Agent partners’ questions and concerns.
• Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries.
• Document all calls, detailed resolution, and follow-up to actions.
• Strong ability to follow processes and workflows for compliance.
• Outstanding problem-solving skills. 
• Displays patience, empathy, an ability to manage stress, and the ability to work under pressure.
• Skilled and efficient in written and verbal communication.
• Provides knowledgeable, friendly, and eloquent customer service. 

Requirements

• Computer that meets current platform requirements
• Windows 11 (fully updated) or an approved operating system
• Intel Core i5 (6th Generation or higher) or equivalent processor
• Minimum 8 GB RAM
• Hardwired high-speed internet connection (Ethernet required)
• Dual monitors may be required depending on the client
• USB noise-canceling headset with microphone
• Webcam required during certification
• Compatible Apple or Android smartphone for multi-factor authentication
• Successful completion of the PC Compatibility Scan

Some client programs require additional security measures, including:

• Federal Criminal Background Check (client requirement)
• A-2-ZWebsolutions Security & Fraud Screening (company requirement)
• Drug Screening (where required by the client)

Why Join A-2-ZWebsolutions?

• Work from home
• Flexible scheduling
• Paid certification opportunities
• Ongoing support and training
• Eligible independent contractors who consistently service 30 hours per week for 90 consecutive days and remain in good standing will be eligible to receive a $250 contractor incentive.
• Career growth opportunities

To show our appreciation for exceptional service, eligible independent contractors may qualify for monthly cash bonuses based on quality, consistency, and client performance metrics.

BARNES & NOBLE

Join A-2-ZWebsolutions and provide customer support for a leading roadside assistance provider. If you enjoy helping people during stressful situations, solving problems, and delivering outstanding customer service, this opportunity may be right for you. Previous roadside assistance or customer service experience is preferred but not required.

What You'll Do

• Handle customer inquiries regarding order status, membership, and/or marketplace orders for the Specialty Services – Escalations/Sales Audit Group (SAG)/Retail program.
• Create a case in the client system for every interaction.
• Research the customer’s account to accurately identify the best solution/answer for the customer’s inquiry.
• Use the client Knowledge Base to provide customers with accurate and complete information.
• Utilize Chat and Support Service resources when necessary.
• Review Arise and client emails to further enhance client program knowledge and stay updated on client policy changes or reminders on key Arise metrics.
• Handle inbound customer service phone calls about the client’s membership program including but not limited to inquiries by the Client’s customers about membership status, replacement membership cards, and changing auto-renewal status.
• Assist Client’s store managers and store booksellers with in-store customer questions.
• Providing support services for Client’s corporate sales customers.
• Strong ability to follow processes and workflows for compliance.
• Outstanding problem-solving skills.
• Displays patience, empathy, the ability to manage stress, and the ability to work under pressure.
• Skilled and efficient in writing and verbal communication.
• Provides knowledgeable, friendly, and eloquent customer service.

Requirements

• Computer that meets current platform requirements
• Windows 11 (fully updated) or an approved operating system
• Intel Core i5 (6th Generation or higher) or equivalent processor
• Minimum 8 GB RAM
• Hardwired high-speed internet connection (Ethernet required)
• Dual monitors may be required depending on the client
• USB noise-canceling headset with microphone
• Webcam required during certification
• Compatible Apple or Android smartphone for multi-factor authentication
• Successful completion of the PC Compatibility Scan

Some client programs require additional security measures, including:

• Federal Criminal Background Check (client requirement)
• A-2-ZWebsolutions Security & Fraud Screening (company requirement)
• Drug Screening (where required by the client)

Why Join A-2-ZWebsolutions?

• Work from home
• Flexible scheduling
• Paid certification opportunities
• Ongoing support and training
• Eligible independent contractors who consistently service 30 hours per week for 90 consecutive days and remain in good standing will be eligible to receive a $250 contractor incentive.
• Career growth opportunities

To show our appreciation for exceptional service, eligible independent contractors may qualify for monthly cash bonuses based on quality, consistency, and client performance metrics.